Situation
A managed services operator sold AI continuity to enterprise clients but lacked a client-visible SLA and incident surface. Operators juggled multiple agent types per host with repeated bootstrap churn.
What was at stake
Procurement stalled without Proof of Compliance and uptime evidence clients could trust. Operators burned hours re-bootstrapping when adding second agents to existing machines.
What Threesixty did
Onboarded fleet to Command Center with Tailscale hub-and-spoke networking and gateway :8000 multi-agent routing.
Launched white-label client portal: live machine status, SLA tracker, tickets, and compliance certificate.
Standardized day-2 updates via gateway without full machine re-bootstrap when adding agents.
Separated operator console from client portal, clients see outcomes, not internal escalation tools.
Technical approach
Command Center onboarding with customer-scoped RBAC, white-label branding per customer, CSV operational reports. Multi-agent Gateway on :8000 routes to OpenClaw, NanoClaw, and other claw types per machine without re-bootstrap per agent. Client portal SLA tracker and resilience scorecard wired to managed continuity metrics; Proof of Compliance certificate for procurement.
Results
- Client portal live in six weeks with branded experience per customer account.
- Average two or more agents per machine without re-bootstrap churn for each addition.
- Procurement closed faster with client-facing SLA data and compliance certificate.
- Single control plane for ops; differentiated client experience without tool sprawl.